The gaming floor at Grand Horizon is a physical room inside the hotel, open only to adults aged 18 and over. This website offers no online gambling of any kind. Here is how we approach responsible gaming and where you can find independent help.
What we promise
- 18+ only. Valid photo ID is checked at the entrance on every visit. Nobody under 18 is admitted, even with an adult.
- No packages with gaming. Rooms, meals and spa treatments are never sold together with gaming; the gaming floor is always optional.
- No pressure. We send no gaming offers and give no rewards for playing more.
- Someone to talk to. Our floor team will listen to any guest who wants to take a break or stop.
Habits that help
- Choose a time limit and a budget before you sit down.
- See money spent as the cost of an evening out, not as an investment.
- Take regular breaks — the terrace is a few steps away.
- Never chase losses, and never play to escape stress or worry.
- Avoid playing after drinking alcohol.
A short self-check
If you answer “yes” to two or more of these questions, think about taking a break and talking to someone you trust or a support service:
- Do you often play for longer than you planned?
- Do you spend more than you meant to or can afford?
- Do you try to win back money you have lost?
- Has playing affected your sleep, work, money or relationships?
- Do you hide how much time or money you spend on it?
Self-exclusion
Ask at the front desk for a self-exclusion form. Once you sign it, our team will refuse you entry to the gaming floor for the period you choose — you stay welcome at the hotel, the restaurant and the spa.
Independent support
In the Dominican Republic you can also ask your doctor or a public health centre for a referral to mental health and addiction services.
Tools such as Gamban and BetBlocker can block gambling websites on your devices.